Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
We are a bulk billing practice to patients holding a valid Medicare card. Some services are excluded and an out of pocket expense will apply. Fees will vary depending on the service.
Private Patients
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership, the following fees do apply;
- Short consultation – $85
- Standard consultation – $120
- Long consultation – $160
- Telehealth – $70
- Pathology testing will incur additional fees.
- Allied health services will be privately billed.
Additional Fees
Some of the services excluded from bulk billing include
- WorkCover
- RHCA Medicare cardholders
- Specialist consultations *
- Allied health services *
- Procedures
- Pap smears
- Pre-employment medical assessments
- Driver assessment form
- Medical reports
- Skin cancer checks
- New patients who do not have their Medicare card.
The fees will vary depending on the complexity of the service and procedure required.
Appointments
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes.
Practice Policies
Home Visits Policy
Visits can be arranged in certain circumstances with a pre-booked arrangement with the doctor on call. Please contact the receptionist to discuss your needs. Remember, always call the ambulance service at 000 if you are experiencing severe pain or illness at any time.
After-hours Consultations
We recommend contacting the local hospital or attend the Emergency Department- Campbelltown Emergency Department.
If you need medical care and Tahmoor Family Medical Practice is closed, please call 13 Sick National Home: 13 74 25.
Nearest Hospital
- Bowral Hospital
97/103 Bowral St, Bowral NSW 2576
(02) 4861 0200
- Campbelltown Hospital
Therry Rd, Campbelltown NSW 2560
(02) 4634 3000
Contacting Your Health Professional
For any enquires please call and speak to the reception team. If it is an emergency present to your nearest emergency department.
Correspondence
Medical information in an electronic format is transmitted via encrypted format using secure messaging software. Medical information can be mailed only through secure post (i.e. with a tracking number). Patient diagnostic results and correspondence, whether in electronic or hard copy format is always forwarded to the relevant doctor. The word “Confidential” is recorded on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Communication Assistance
If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available or you can book an intrpator service with The Translating and Interpreting Service (TIS National)
Email Policy
For all communication outside the software program that contains sensitive data/information, we prefer not to communicate via email.
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention, so we can do better next time. If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
If you’re still dissatisfied, contact The Health Care Complaints Commission (HCCC) here. The HCCC addresses healthcare complaints, ensuring public health and safety. Established under the Health Care Complaints Act 1993, it plays a key role in maintaining the integrity of the NSW health system, ultimately protecting individuals and the community.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Tahmoor Family Medical Practice. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Tahmoor Family Medical Practice a Bulk Billing Practice?
Tahmoor Family Medical Practice a bulk billing practice.
We Bulk bill patients 16 and under DVA card holders, Concession and Pensioner card holders.
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (02) 9249 9144 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 9249 9144.
